Shipping and Return Policy

📦 Shipping Policy

• Processing Time
  Orders are processed within 1–3 business days (excluding weekends and holidays) after payment is received.

• Shipping Times

  • Standard Shipping (U.S.): 5–10 business days

  • Express Shipping (U.S.): 2–5 business days

  • International Shipping: 10–20 business days (delivery times may vary depending on customs and location)

• Shipping Costs
  Shipping costs are calculated at checkout and vary based on your location and order size.

• Order Tracking
  Once your order has shipped, you will receive a tracking number by email.

• Delays & Responsibility
  While we do our best to ensure timely delivery, Creep & Keep is not responsible for shipping delays caused by carriers, weather, or customs.

🔄 Return & Exchange Policy

• Eligibility

  • Returns are accepted within 30 days of delivery.

  • Items must be unused, in original packaging, and in the same condition as received.

  • Certain products (e.g., seasonal/holiday items, clearance, personal items) may be non-returnable.

• Return Process

  1. Contact us at contact.hallowenstore@gmail.com with your order number and reason for return.

  2. We’ll provide return instructions.

  3. Customers are responsible for return shipping costs unless the product is defective or incorrect.

• Refunds
  Once we receive and inspect your return, we will notify you. Approved refunds will be issued to your original payment method within 5–7 business days.

• Exchanges
  If you wish to exchange an item, please contact us. Exchanges are subject to product availability.

• Damaged or Incorrect Items
  If your order arrives damaged or incorrect, please email us within 48 hours of delivery with photos, and we’ll resolve it promptly.

✅ By placing an order with Creep & Keep, you agree to this Shipping & Return Policy.